Returns & Refunds Policy
Thank you for shopping with us at Gamerkey.store. If you’re not satisfied with your purchase, we recommend reviewing the terms outlined below. Please note, these terms only apply to products bought directly from our website.
Definitions and Interpretations
Capitalized terms hold the same meaning, whether in singular or plural form.
Company (“We”, “Us”, “Our”): Refers to Gamerkey.
Goods: Digital and physical items available for sale on our platform.
Orders: Your request to purchase Goods from our Service.
Service: Our website (Gamerkey.store).
Website: gamerkey.store.
You: The individual or entity using our Service.
Digital Product Returns
Overview
As digital products are typically available for immediate use after purchase, returns are generally not accepted after delivery, except under specified conditions.
Eligibility for Return
Returns may be considered if:
The product is unused (verified by our team).
The delivered product doesn’t match the website description (confirmed by support).
The item was accessed before your purchase.
Our usage policy was violated (confirmed case).
Refunds
Refunds are granted when:
A duplicate charge occurred.
The product is defective and cannot be fixed promptly.
How to Request
Contact us within 14 days of purchase with:
Order ID
Refund reason (optional)
Supporting evidence
Approved refunds will be processed to your original payment method.
Non-Eligible Cases
No refunds if:
The product was used/downloaded.
The issue resulted from buyer error.
Processing Time
Allow 5-10 business days for approved refunds to reflect in your account.
Delayed Refunds
If not received within the timeframe:
Check with your bank/card provider.
Contact our support if unresolved.
Contact Us
For questions about this policy:
Email: gamerkey.solution@gmail.com
Note: Downloaded/used digital products cannot be refunded.
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